Returns & Replacements

Change of mind

Research peptides are temperature- and handling-sensitive. Once an order has been dispatched, it cannot be returned to stock, and for that reason Strand Peptide Research does not offer refunds or exchanges for change of mind. Please review your order carefully before completing payment.

Damaged, missing or incorrect items

If your order arrives damaged, or an item is missing or different from what you ordered, contact us at info@strandpeptide.com.au within 48 hours of delivery. Please include your order number and clear photographs of the outer packaging, the internal packaging and the affected vials.

We will acknowledge your claim within one business day. Once the issue is confirmed, we will dispatch a replacement at no charge. Where a replacement is not available, we will issue a refund to your original payment method.

Transit damage

Claims for damage that occurred in transit are handled by us directly — you do not need to deal with the carrier. The photographs requested above are what we need to lodge the carrier claim on our end.

Research use

All products are supplied strictly for laboratory research use. This policy applies to the condition of goods as supplied and does not alter the research-use terms of sale.